01Information We Collect

We collect information you provide to us directly and information that is automatically collected when you interact with our services.

Information You Provide

• Contact details such as your name, email address, phone number, and country of residence when you join our waitlist or message our team.
• Communication content including messages you send to us via WhatsApp, email, or any other communication channel.
• Account information if you choose to connect a trading account, including details necessary to facilitate the connection of AscendAura AI to your trading platform.

Automatically Collected Information

• Usage data including pages viewed, time spent on our website, and the route you took through it.
• Device and browser information such as IP address, device type, operating system, and browser version.
• Cookies and similar technologies as described in the Cookies section below.

02How We Use Your Information

We use the information we collect for the following purposes:

• To provide, operate, and maintain our services.
• To communicate with you about your account, our services, and any updates.
• To respond to your enquiries, support requests, and feedback.
• To improve and personalise our website and services.
• To send marketing communications, where you have consented to receive them.
• To detect, prevent, and address technical issues, fraud, or unauthorised use.
• To comply with legal obligations and enforce our terms.

03Sharing and Disclosure

We do not sell your personal information. We may share your information in the following limited circumstances:

• Service providers who help us operate our business, such as hosting providers, analytics services, and communication platforms. These third parties are bound by confidentiality obligations.
• Trading partners and platforms where necessary to facilitate the connection of AscendAura AI to your trading account, with your explicit consent.
• Legal requirements where we are required to disclose information to comply with applicable law, regulation, legal process, or governmental request.
• Business transfers in the event of a merger, acquisition, reorganisation, or sale of assets, where personal information may be transferred as part of the transaction.

04Cookies and Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience and analyse site usage. These may include essential cookies necessary for site functionality, performance cookies that help us understand how visitors use the site, and marketing cookies used to deliver relevant advertising.

You can control cookies through your browser settings. Disabling certain cookies may affect the functionality of the website.

05Data Security

We take reasonable technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.

06Data Retention

We retain personal information for as long as necessary to fulfil the purposes outlined in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will securely delete or anonymise it.

07Your Rights

Depending on your jurisdiction, you may have the following rights regarding your personal information:

• Access to the personal information we hold about you.
• Correction of inaccurate or incomplete information.
• Deletion of your personal information, subject to legal retention requirements.
• Restriction of processing in certain circumstances.
• Data portability to receive your information in a structured, commonly used format.
• Objection to certain types of processing, including direct marketing.
• Withdrawal of consent at any time, where processing is based on consent.

To exercise any of these rights, please contact us using the details below.

08International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. Where we transfer information internationally, we take appropriate safeguards to ensure your information remains protected in accordance with this Privacy Policy and applicable law.

09Children's Privacy

Our services are not directed at individuals under the age of eighteen. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected information from a minor, please contact us immediately and we will take steps to delete it.

10Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on this page and update the "Last Updated" date at the top. Your continued use of our services after any changes indicates your acceptance of the updated policy.

11Contact Us